Calling your customers and potential clients always create a problem. You want to make sure that people know about your products and services, but you don’t want to upset them with unwanted phone calls.
The fact of the matter is that many companies use practices that make people hate unsolicited phone calls. In 2017, Americans received about 30.5 billion robocalls. That means the average adult received 100 unwanted robocalls during the year.
To make matters even worse, up to 40% of those calls are scams. People have good reason to feel fear and anger when they get unsolicited calls. Unfortunately, the evil deeds of some companies make it harder for you to reach your business goals.
Of course, you can’t stop contacting your leads. You require them to grow the sales that make your business successful. That’s why you have to protect specific phone numbers from the backlash of outbound dialing campaigns.
Types of Campaigns That Could Expose Your Outbound Numbers
Several types of outbound dialing campaigns could unintentionally ruin your important phone numbers. If you use any of the following campaigns, then you need to find a solution that will protect certain numbers owned by your company.
Customer Service Campaigns
Your customers want exceptional services from your company. Maintaining good relationships with your current customers can also increase sales and improve your public image.
Customer service campaigns help ensure that your organization provides the right level of service that your customers expect. When people misinterpret your customer service calls as unwanted solicitations, though, they may get angry and block your number.
Sales Calls to Prospective and Current Customers
Many businesses rely on sales calls to generate revenue. Not all prospective and current customers will appreciate your outreach. If they don’t want companies contacting them, then they could block their numbers or join the National Do Not Call Registry.
Suddenly, your sales calls can make it harder to earn money in the future.
Company Outreach Messages
Company outreach messages contain critical information that customers need to know. Perhaps you have issued a product recall, discovered a security risk in your software, or have some time-sensitive information. Additionally, you may use company outreach messages to tell customers about upcoming sales, promotions, and new products.
When people respond negatively to your outreach, the numbers that you use to send the messages can get ruined. If you use them again, customers might not answer their phones.
Numbers That Your Business Needs to Protect
Some numbers have reputations that you need to protect more than others. Make sure the following types of numbers stay safe so they can help your business succeed.
Personal Office Numbers
Members of your sales staff may give out their office numbers when they meet interested consumers. They may even advertise their numbers on websites, business cards, and pamphlets.
What happens when someone’s office number gets flagged? Suddenly, top members of your sales team may find it impossible to reach their goals.
When your business relies on sales calls, you can’t let personal office numbers suffer bad reputations. It will cripple your sales potential.
Vanity Phone Numbers
Vanity phone numbers make it easy for customers to contact you. For example, a company that sells cars may use the number 1-800-289-2277 (BUY-CARS).
Since customers can remember the number quickly, they don’t have to waste time looking you up online. The right vanity number is hard to replace, so you want to protect its reputation.
Cell Phone Numbers
Cell phone numbers can belong to anyone in your organization, including managers and members of the sales team. Don’t let them develop bad reputations. If that happens, some of the most important people within your organization might find it impossible to reach their clients.
Protecting Your Phone Numbers From Exposure
Protecting phone numbers has gotten harder in today’s high-tech world. Smartphone apps like Truecaller and Hiya gather information from users to flag or block calls from certain numbers. These apps share much of the information with each other. If Truecaller decides that your business is pestering consumers, then millions of people could potentially block your calls.
Luckily, you have a couple of options that can help protect essential phone numbers.
Place Outbound Calls With Disposable Numbers
Your business can purchase as many phone numbers as you want. When you have other numbers, you can use them instead of the important numbers you want to protect. In other words, you get a bunch of disposable outbound numbers that hold no value. When they encounter problems, you can stop using the numbers.
Use a Predictive Dialer That Masks Your Number
People are more likely to answer phone calls from local numbers than calls from numbers they don’t recognize. CallTools uses a predictive dialer that can mask your phone number, making it look local with area code match.
Your business needs the right sales and telemarketing software that protects sensitive phone numbers and helps employees make sales.
Don’t let your outbound numbers earn a bad reputation. Contact CallTools today to get a personalized price quote for the features that you need most.