Built in CRM Software
Dynamic Call List Creation
Engagement Boosting
Call Suppression Rules
Managing Your Contacts for Success
Improved Call Management is Built in at the Campaign Level
Improving agent interactions and increasing the longevity of your campaigns, the Power Contact Center is built around better call management. From the beginning to end, your campaigns are built to manage calls for success. Engaging with contacts is easier than ever with the ability to create call lists from contacts manually or through rules. Sales funnels put potentially valuable calls back on track based on your custom settings.
Keeping Your Caller IDs Clean and Correct
Caller ID Strategies are Built Into the Power Contact Center
Your caller ID is more important than ever. Keeping your registered phone numbers clear of negative flags will improve the visibility of your caller ID. Caller ID strategies are a quick way to make sure you are placing calls at a safe rate, keeping your caller IDs clean and correct to improve visibility of your brand.
Reduce Intruding Calls, SMS and Emails
Recent Activity Suppression is a Customizable Approach
Too much interaction can leave a bad impression. Custom call suppression options give you the power to limit calls based on recent dial attempts, human/machine answers, inbound calls, SMS sent/received and email sent. With custom suppression options you can limit interactions with prospects and customers automatically.
The CallTools Power Contact Center
A Manageable Approach to Contact Center Software
Maximize agent productivity at your call center with a solution that manages your calls for success from beginning to end. Better campaigns start with improved contact management, smarter calling lists, redundant redial rules and abundant automations.
Lower the chance of blocked calls with suppression rules designed to alleviate disruptive calling behaviors automatically. Protect your reputation with caller ID auditing, allowing you to swap out bad caller IDs quickly.