By far the best Predictive Dialer and best value - thrilled with the system and customer service.
You handle the dialing, we’ll manage the software. Save time on installation, updates, and maintenance when you use CallTools.com’s cloud based contact center solution. Access reporting and monitoring wherever you are, from any Internet-connected device.
Simplify your solution for both agents and managers. Eliminate the need to switch between programs when you merge your inbound and outbound calls on a single piece of software. Agents can both make and take calls on the web phone built into their dashboard.
Streamline your sales process from beginning to end. Create dialing cadences then follow up with emails and SMS messages. Filter prospects and customers with the help of Interactive Voice Response or route inbound calls directly to your most skilled agents.
1,000+ Built-in Integrations
Stick with your current CRM when you sign up with CallTools.com. Push contact information and updates straight to your current contact management system. Our software integrates with major third-party CRMs to ensure a seamless transition with no lost data.
Maximize customer engagement by meeting them on the channel they prefer. With a nearly 98% open rate, SMS messages are easily the best way to stay in contact. Send and receive text messages from within the CallTools.com platform.
Choose from predictive, power, or preview dialing, depending on your approach. Whether you agents are pre-qualifying prospects, setting appointments, or building relationships with current clients, equip them with the dialer they need to succeed.
Monitor agent performance without ever leaving your desk. Live Agent Monitoring displays every active agent and their status (available, on call, on break, or on lunch). Managers can listen in on live calls, whisper to agents, or barge in entirely and take over calls.
No more switching between programs; simplify the dialing process to maximize your contact ratios. The integrated web phone cuts out the need for a third-party dialing software. Every agent can make and take calls from the web phone built into their dashboard.
Maximize contact ratios by maintaining consistent contact with prospects and customers. Redial rules automatically place contacts back into the dialing queue when they meet selected criteria. Rather than recycling an entire list, manage relationships one-by-one.
Stay in-the-know and up-to-date in real time with Real Time Reporting. Detailed calling statistics display visually and numerically in a dedicated reporting section. Oversee daily performance to make sure agents are on track and in line with company goals.