A call with a duration of more than 3 minutes on the Leaderboard.
+5 Min Calls
A call with a duration of more than 5 minutes on the Leaderboard.
A call with a duration of less than 1 minute on a campaign.
A call with a duration of less than 2 minutes on a campaign.
A call with a duration of more than 3 minutes on a campaign.
A call with a duration of more than 5 minutes on a campaign.
In campaigns, this advanced settings allows for the selection of an abandon option:
- Hang Up: If a call is classified as abandoned, this option hangs up the call.
- Any Agent: If a call is classified as abandoned, this option sends the call to any available agent.
An abandoned call occurs when multiple calls are answered, but no agents available to receive those answered calls. For example, if three numbers are dialed, and three numbers are answered, if an agent takes one call and there are no available agents, then the remaining two calls are classified as “abandoned.”
This manager dashboard tab leads to various account set up pages such as Users, Teams, Permission, Settings, Features, and Billing & Usage.
Account Usage Report
Account Billing & Usage, this report displays account usage based on date range and service features such as: SMS – Outbound, Voice Minutes – Outbound, Voice Minutes – Inbound Local, SMS – Inbound, and Voice Minutes – Outbound Canada.