Agent Timeout
In Queues, this feature allows for a pre-set amount of time (in seconds). After this time of ringing to an agent’s phone has elapsed with no answer, the queue’s ring attempt moves to the next agent.
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In Queues, this feature allows for a pre-set amount of time (in seconds). After this time of ringing to an agent’s phone has elapsed with no answer, the queue’s ring attempt moves to the next agent.