Auto Pilot
In Campaigns, when enabled, this advanced feature auto adjusts channels per agent based on agent wait time stats and abandon call rate of 3%. It optimizes campaign calling speeds while balancing call abandonment and agent wait time.
In Campaigns, when enabled, this advanced feature auto adjusts channels per agent based on agent wait time stats and abandon call rate of 3%. It optimizes campaign calling speeds while balancing call abandonment and agent wait time.