Preparation is key in any telemarketing campaign. When organizing a B2B telemarketing campaign, agents might need additional training. Contacting industry professionals in a B2B campaign can be more challenging than traditional telemarketing.
Reducing average call handle times (ACHT) can help boost your overall customer experience. Employing the right technology tools, along with proper agent training can ensure that your customers’ inquiries are addressed in a timely manner.
Call queuing is an essential feature for inbound call centers. Reducing call queue times is the ultimate goal of any call center. First you must analyze the causes of high wait times then employ the proper technology to reduce these.
Running a financial call center can be difficult in modern telephony. With call blocking dominating consumer preferences, employing the right set of tools for your finacial call center is imperative to achieve success.
KPI metrics are a good way to track what’s going on in your call center. These are some of the inbound KPI metrics that can provide insight into how your agents, campaigns and overall operations are running.
Allowing greater flexibility has a variety of benefits especially for remote employees. Call center managers struggle to improve agent performance while they are managing workers offsite. These tips can help improve morale for remote agents.