The FCC has passed recent regulations targeting robocallers. However some of these regulations could impact how legitimate call centers operate in the future. Call center managers should be familiar with the TRACED Act and DART Act.
Improving Customer Experience To Make Your Brand Stand Out
Customer experience is critical in growing your brand. Call center environments are often face paced and high pressure. These tips can help your agents become the brand ambassadors to improve your company’s customer experience.
Select a Dialer Series: Industries that Benefit from Preview Dialers
A dialer should be suited to meet your business needs. Industries that focus on highly targeted demographics, highly profitable sales, or tailered customer service interactions can benefit significantly from using a preview dialer.
Improve Your Outbound Dialing Strategy with a Little Preparation
Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.
Does Conversational SMS Marketing Fit Your Business?
SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.
How Call Center KPI Benchmarks Reflect Your Brand
Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.
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September 15, 2021
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Reducing Average Call Handle Time to Improve Customer Experience
