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Customer Rapport Articles

TRACED Act's Effect on Call Centers

June 23, 2021

The TRACED Act: Robocall Litigation Changing Call Centers

The FCC has passed recent regulations targeting robocallers. However some of these regulations could impact how legitimate call centers operate in the future. Call center managers should be familiar with the TRACED Act and DART Act.

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Customer Experience for Branding

March 31, 2021

Improving Customer Experience To Make Your Brand Stand Out

Customer experience is critical in growing your brand. Call center environments are often face paced and high pressure. These tips can help your agents become the brand ambassadors to improve your company’s customer experience.

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Industry Benefits From Preview Dialers

March 17, 2021

Select a Dialer Series: Industries that Benefit from Preview Dialers

A dialer should be suited to meet your business needs. Industries that focus on highly targeted demographics, highly profitable sales, or tailered customer service interactions can benefit significantly from using a preview dialer.

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Preparing an Outbound Dialing Strategy

March 3, 2021

Improve Your Outbound Dialing Strategy with a Little Preparation

Devising a comprehensive outbound dialing strategy can be the difference between a failed or successful campaign. Equipping your agents with the right tools and putting in initial planning efforts helps your call center excel.

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Conversational SMS Marketing

September 16, 2020

Does Conversational SMS Marketing Fit Your Business?

SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.

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Call Center KPI Benchmarks

August 19, 2020

How Call Center KPI Benchmarks Reflect Your Brand

Part of being a call center manager means fine tuning your teams and processes. These KPI benchmarks are some of the areas that should be analyzed in order to promote conversions and enhance customer experience.

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