SMS engagement can be a useful tool in omnichannel campaigns. Conversational SMS is one of the latest technology trends allowing better customer engagement and experience for call centers.
Integrating SMS Into Your Sales Cadences
Perfecting a set of sales cadences for the reps at your company is no new practice. Incorporating SMS messaging into your cadence might be, though. Have you implemented texting into the sales cadences at your company yet?
Utilizing SMS & Email in High Volume Call Centers | Holiday Prep Series
The holiday volume is about to hit. In the second part of the holiday prep series, we talk about how not every issue needs a one-on-one phone conversation. Find out how you can increase agent productivity by encouraging contact over SMS and email.
When Is the Right Time to SMS Message Your Prospects?
There is always an urge to reach out to prospects in any way possible. However, knowing when is the right time to use the proper forms of communication is essential. Building rapport does not happen overnight, but it can be lost instantly.
Building Rapport With Multi-Channel Communication
Building rapport starts the first time you make contact with a lead but it does not have to end there. Continuing to reach prospects through different mediums will improve your opportunities to build rapport throughout the sales process.
Opt-In Lead Generation for Telemarketing Calls & SMS Marketing
There are a few different ways to build a list of leads that will buy your product or service. Creating landing pages with opt-in forms is the most lucrative way to grow your database. Read our guide to full opt-in lead generation.
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Reducing Average Call Handle Time to Improve Customer Experience
