Power Contact Center by CallTools.com

Quick Start Guide

This is a brief overview of the Power Contact Center Platform. Do keep in mind that this is not a replacement for your initial onboard training. If you still need additional assistance, please reach out to our support team.

Contact Upload

This is a short tutorial for uploading contacts into the Power Contact Center platform. Do note that your CSV file does need a header row. If you still need additional assistance, please reach out to our support team.

Creating New Users

This is a brief overview of how to create users in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Sales Funnel (Automatic Recycling)

This is an in depth look at how Sales Funnels function in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Purchasing Phone Numbers (DIDs)

This is a brief tutorial on how to purchase phone numbers in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Agent Dashboard Overview

This is an overview of the agent dashboard for the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Caller IDs (IDs + Groups + Strategies)

This is a brief overview of caller Ids, how to group them, and how to create a strategy in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Queues

This is a brief tutorial on how to create a Queue in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Campaigns

This is a brief tutorial on how to create a campaign in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Live Filters

This is brief tutorial on how to create Live Filters in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.

Manual Lead Recycling

This is a brief tutorial on how to recycle contacts manually in the Power Contact Center platform. If you still need additional assistance, please reach out to our support team.